Terms & Conditions

1. Introduction

Welcome to the Dana’s Flowers Gold Coast website (“we”, “us”, “our”). By accessing or using our site, you agree to comply with these Terms & Conditions (“Terms”). If you disagree with any part, please do not use our website.

2. Services Provided

We offer online ordering, same-day flower delivery, and gifting services within the Gold Coast region. All orders are subject to availability and acceptance at our sole discretion.

3. Ordering & Payment

  • Orders can be made via the website.
  • Payment methods include credit card, debit card, and other third-party methods.
  • Prices are stated in Australian Dollars (AUD) and include GST.
  • We reserve the right to cancel or refuse any order, adjust pricing, or correct errors.

4. Delivery

  • Delivery is available between 9 am–6 pm, Monday–Saturday.
  • Delivery fees depend on location; additional charges apply for remote/regional deliveries.
  • We’ll notify you of estimated delivery times.
  • In case of non-delivery due to unforeseen events (e.g., weather), we’ll contact you to offer rescheduling, a refund, or substitution.

5. Substitutions

To ensure timely delivery, we may substitute flowers or packaging with items of equal or greater value. Any substitution will maintain the intended aesthetic.

6. Cancellations & Refunds

  1. Cancellations made at least 24 hours before the scheduled delivery date receive a full refund or credit.
  2. Cancellations within 24 hours of delivery are non-refundable, except in exceptional circumstances.
  3. For incorrect or damaged orders, please contact us within 48 hours of delivery for assessment.

7. Privacy & Data Protection

Your use of personal information is governed by our Privacy Policy. By using the website, you agree to that policy.

8. Intellectual Property

All content, trademarks, logos, designs, and images on this website are owned by or licensed to Dana’s Flowers Gold Coast. You may not reproduce, use, or distribute any material without our written consent.

9. Limitation of Liability

We provide services “as is” without warranties. To the maximum extent permitted by law, we disclaim all liability for indirect, incidental, or consequential losses. Our total liability for any claim is capped at the value of the affected order.

10. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, pandemics, or government actions.

11. Amendments

We may update these Terms at any time. Changes take effect immediately upon posting, with the date updated accordingly. Continued use of the website constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia, and any disputes will be subject to the exclusive jurisdiction of Queensland courts.

13. Contact Us

Dana’s Flowers Gold Coast
Email: info@danasflowersgc.com.au
Phone / WhatsApp: +61 466 615 407
Website: https://danasflowersgc.com.au

©2025 Dana's Flowers Gold Coast.